Who we are
Our website address is: https://cloudkitect.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
SMS Messaging & Mobile Communications
By providing your mobile phone number and opting in to receive text messages from CloudKitect or its customer organizations (“Tenants”), you consent to receive SMS communications related to your account, service updates, customer support, operational alerts, notifications, and other transactional and promotional messages.
Types of Messages
These messages may include:
- Customer support responses
- Account notifications
- Service interruptions or incident alerts
- Appointment reminders
- Authentication or verification codes
- Application or workflow status updates
- Tenant-specific customer communications
Message frequency may vary depending on your interactions with us or the Tenant using our platform.
Consent & Opt-In
SMS consent is collected through:
Website forms
Application sign-up flows
Customer support requests
Direct opt-in via Tenant systems
Other consent-based workflows
By opting in, you acknowledge that standard message and data rates may apply.
Opt-Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you re-subscribe.
For assistance, reply:
HELP
or contact us through our website.
Data Collection & Usage
When you participate in SMS communications, we may collect:
- Mobile phone number
- Message content
- Delivery confirmations
- Response history
- Consent records, including date, time, source, and opt-in method
This information is used solely for communication delivery, service operations, compliance, customer support, and improving service reliability.
Data Sharing
CloudKitect does not sell, rent, or share your mobile phone number or SMS consent data with third parties for their marketing purposes.
We may share SMS-related data only with:
- Messaging service providers
- Telecommunications carriers
- Infrastructure providers
- Authorized Tenant organizations using our platform
This sharing is solely for the purpose of delivering communications and operating our services.
SMS opt-in data and consent records will not be shared with third parties for unrelated marketing purposes.
Multi-Tenant Platform Disclosure
CloudKitect operates as a multi-tenant software platform. Certain SMS communications may be initiated by our customer organizations using our services. In those cases, the applicable customer organization is responsible for the content, consent collection, and lawful use of messaging.
Security & Retention
We maintain reasonable administrative, technical, and physical safeguards to protect SMS-related data. Consent and messaging records may be retained as required by law, carrier requirements, and legitimate business purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.